Terms & Conditions
Terms and Conditions
By purchasing through our online store or in person, you acknowledge and agree to the following terms and conditions and store policies. We reserve the right to alter or change these conditions at anytime without prior notice.
Shipping & Handling: A small handling fee is charged with each order to cover the cost of the packing and shipping materials required to ensure the safe delivery of your products. We pass along the commercial shipping rate discounts we receive in order to reduce shipping costs as much as possible. We do our best to calculate shipping charges accurately at the time of order, and will refund excess shipping charges at our discretion. Unfortunately, as a small business, we are unable to provide the steep shipping discounts and expedited transit times provided by large online retailers. We appreciate your understanding. - Please visit our shipping FAQ for additional details.
Orders are shipped via USPS mail services. While first-class and priority services are extremely reliable, we are not responsible for mis-delivered or stolen packages. Please be aware of the delivery location. If you have concerns, please leave a note to include signature delivery, which requires an additional charge. We require additional insurance and signature confirmation for all orders over $100. additional fees apply. If tracking shows the package is delivered, we are unable to file a claim with USPS.
We reserve the right to cancel any orders that have not shipped.
Orders cannot be canceled once shipped.
Multiple Orders: We do combine multiple orders to the same address, when possible and will refund excess shipping charges when possible.
FPO/APO: We are happy to ship to our service members who have FPO and APO addresses. Our business supports our military and veterans.
Returns: Unfortunately, due to the nature of the products we manufacturer, we cannot accept returns.
Refunds/Exchanges: All refunds or product exchanged will be handled on case by case basis. Each person's interpretation of scent is different. Each soap description is carefully written using the descriptions provided by the fragrance and essential oil manufacturers, along with our own interpretation of the scent. Please read the description carefully before ordering and don't hesitate to send a note before ordering if you're unsure about a scent.
Soap: Each Hen House Bath Co. soap is created in small batches of 15 bars. The design will vary from batch to batch, which is what gives our handcrafted soaps their unique charm. Every batch is hand cut and the weight of each bar can vary. Cold process soap needs at least 4 weeks to cure and harden. This process causes the fresh bars of soap to lose a small amount of weight as water evaporates, leaving behind a finer and longer lasting bar of soap. We strive to cut each bar, so that the cured weight at 4 weeks is 5.0-5.5 oz. Please note, that soap will continue to cure even after the initial 4 weeks and may lose a small additional amount of weight during this time. The labeled weight of the bar is taken at 4 weeks.
We use the finest ingredients and strive to use responsibly and ethically sourced ingredients where possible. We also use paraben and phthalate free fragrances and essential oils. None of the products used in our products is ever tested on animals and have been certified as vegan and cruelty free by their respective manufactures. Hen House Bath Co. operates under the assumption that the information provided by each manufacturer is true and accurate to the best of our knowledge. Handcrafted soaps do not include chemical stabilizers, which often help with fragrance retention. Please be aware that fragrance can dissipate slightly over time. Essential oil soaps may dissipate more over time. The soap is still completely usable, just not as strongly scented. Shelf life for handcrafted soap is generally considered to be 12 months.
All soaps require a caustic agent to generate a chemical reaction called saponification. We use sodium hydroxide to produce the bars of soap you enjoy. Properly formulated soaps will not have any unreacted sodium hydroxide remaining and are therefore safe for use on the body. All of the lye in our soap is neutralized during the saponification process.
General Warning: It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Only use scented wax appropriately and using an approved warmer. Hen House Bath Co. is not responsible for injuries or accidents.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
2504 Sleepy Hollow Dr, Nashville, TN 37217, United States